Effective Date: 1 October 2026
Velvor respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit https://velvor.in/, place an order, or contact us.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal and contact information
- Name
- Email address
- Phone number
- Billing and shipping address
Order and transaction information
- Products purchased, order history, and transaction status
- Payment confirmation and related transaction references
- Refund and customer support records
Technical information
- IP address, browser type, device information, and operating system
- Website usage, pages visited, and interaction data
- Cookie identifiers and similar tracking information, subject to applicable requirements
Information you provide voluntarily
- Reviews, feedback, survey responses, and messages sent to our support team.
We seek to collect only information reasonably necessary for the purposes described in this policy.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange shipping, delivery, returns, and refunds.
- Send order confirmations, delivery updates, and service communications.
- Respond to questions, complaints, and customer support requests.
- Prevent fraud, unauthorized transactions, and misuse of our website.
- Maintain business records and comply with legal obligations.
- Improve our website, product offerings, and customer experience.
- Send marketing communications, offers, and product updates where permitted and, where required, with your consent.
You may opt out of promotional communications through the available unsubscribe mechanism or by contacting us. Essential service messages relating to your orders may still be sent.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, support shopping-cart functionality, understand website performance, and measure marketing effectiveness.
You can manage cookies through your browser settings and any consent controls provided on our website. Disabling certain cookies may affect some website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
4. Sharing of Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment gateway and transaction-processing providers
- Courier, shipping, and fulfilment partners
- Website hosting and e-commerce service providers
- Analytics, customer support, and marketing service providers
- Professional advisers, auditors, and legal authorities where appropriate
Such sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.
We do not sell personal information as a standalone commercial product.
5. Payments
Payments may be processed through third-party payment providers. Your payment information may be handled directly by those providers under their applicable privacy and security practices.
Please refer to the relevant payment provider’s privacy policy for details of its processing activities.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, meet legal and accounting requirements, resolve disputes, enforce agreements, and protect our legitimate interests.
When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal retention requirements.
7. Data Security
We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure. If a personal data breach occurs, we will take the actions required under applicable law.
8. Your Privacy Rights
Subject to applicable law, you may have the right to request access to your personal information, correction of inaccurate information, erasure of information where legally permissible, or withdrawal of consent where processing is based on consent.
You may also raise concerns or grievances regarding how your information is handled.
To exercise your rights, contact us using the details in the Contact Us section. We may need to verify your identity before acting on a request.
9. Children’s Privacy
Our website is not intended to encourage children to make purchases independently. We do not knowingly collect children’s personal information in circumstances where such collection is prohibited by applicable law. If you believe that information has been collected improperly, please contact us so we can review the matter and take appropriate action.
10. Third-Party Websites
Our website may contain links to external websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing personal information with them.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our business, website, technology, or applicable law. Any revised version will be published on this page with an updated effective date.
12. Contact Us and Privacy Grievances
For privacy questions, requests, or complaints, contact:
Velvor Privacy Support
Registered Address: Ground Floor, Street No. 3, Ram Krupa, Chakkargadh Road, Amreli, Gujarat-365601.
Email: customercare@velvor.in
Phone: 82389 67000
We will review and respond to requests within the timelines required by applicable law.